We shopped around for a few months looking for the right two post lift for our shop here at RallySport Direct. We decided to go with the BendPak XPR-10A to meet our lifting needs in the shop.
I did a lot of research on pricing/availability and general customer experience testimonials for the right company to purchase from. I initially contacted Dave Shedlock at the beginning of the year on January 2nd 2013 inquiring about purchasing this lift from them. He responded the very next day with a quote and seemed very excited to be the one to take care of my lift needs.
As it turned out, we weren't quite ready for the purchase as of yet because we needed to get the shops floor surface prepped and the epoxy laid prior to installing the lift. A couple of months went by and we were ready to purchase. I contacted Dave and asked if the price he quoted us two months prior was still good, and he was happy to say that it was and we ordered the lift promptly.
I got shipping information within a day, the lift showed up a few days later (really fast shipping!) and we got it off the truck only to notice that the packaging was a little rough and found a few spots of minor damage on the unit itself. I took pictures, contacted Dave and within hours he was on top of it and had BendPak contact me to verify my shipping information so they could send some touch up paint and a replacement part.
I have to say, we have dealt with a lot of manufacturers in this line of business, and Dave has really proven that his company has top notch customer service and I would be the first to recommend buying from his company if you were looking to purchase products that he offers! It's like a breath of fresh air to know that there are still companies out there that value their customers and show it with their fantastic customer service. Great Job Dave! Thank you!Corby Lines , Draper, Utah